Technical Support Analyst (m/f/d) - Business unit RRPproxy

We are seeking a Technical Support Specialist (m/f/ d ) for our Business Unit RRPproxy to strengthen our innovative team.

What you bring to the table:

  • a completed IT education or comparable qualification (no prerequisite),
  • very quick comprehension, excellent analysis and communication skills,
  • ability to rapidly acquire new skills and technical knowledge,
  • solid computer and Internet skills (knowledge of Linux, domain names, databases, DNS, etc. would be desirable),
  • experience in customer support, ideally IT support,
  • strong written and spoken English (other foreign languages are an advantage, especially German or Spanish,),
  • customer focus and reliability.

Your Responsibilities will include:

  • Processing of support cases by telephone, email and fax,
  • Analysis and solution of technical problems reported by customers
  • Competent customer support with advice to customers on technical issues relating to our products
  • Independent domain registration and initiation of transfers according to instructions
  • Cooperation in the expansion of the TLD offer
  • Assistance with product testing and documentation of old and new system features.

That's what we offer:

  • a pleasant working atmosphere in an internationally successful company in the domain industry
  • a permanent position
  • challenging and exciting tasks with helpful colleagues
  • performance-related remuneration with a wide range of additional benefits
  • creative lunch breaks on our rooftop balcony, playing some table soccer or air hockey.
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