Here you can find the relevant information to contact the Key-Systems support team at the different locations. Please don’t hesitate to send your questions to us. We also appreciate your feedback.

Contact a Domain Owner

If you want to get in contact with a domain owner (registrant), please refer to the publicly available Whois data provided by the respective TLD registry.

Following data privacy requirements, Key-Systems does not publish contact data of its registrant customers in the public Whois for many top level domains.

To contact these registrants, please visit the website domain-contact.org and send a message to a registrant of a domain managed through us via a contact form.

Technical Support

We are committed to answering your email inquiries within 24 hours on working days (Monday to Friday, excluding public holidays). If your inquiry requires additional support from the relevant registry, the response time may be longer.

[email protected]

[email protected]

[email protected]

Complaint and Abuse Report Procedure

In the rare case of having problems with a registered domain name please send your request to our complaint management. We will take care of your matter. All requests will be answered within 72 working hours.

Accessibility – Frequently Asked Questions

This FAQ section is intended to help users of all abilities understand and access the features of our website. We are committed to inclusive digital access in accordance with the European Accessibility Act (EAA) and WCAG 2.1 AA standards.

Accessibility means making our website usable for everyone, including people with disabilities. This includes those using screen readers, keyboard navigation, or other assistive technologies. Our goal is to provide equal access to information, functionality, and services.

Navigation

How do I navigate the site using a keyboard?

  • Use Tab and Shift + Tab to move between interactive elements.
  • Press Enter or Space to activate buttons/links.
  • Arrow keys help navigate menus and dropdowns.
  • A “Skip to Content” link is available at the top of each page for faster navigation.

Assistive Technologies

Which screen readers are supported?
Our site works with modern screen readers, including JAWS, NVDA, VoiceOver, and TalkBack.

Can I use screen magnification?
Yes! The site remains fully functional at up to 200% zoom.

Can I change font sizes or colors?
You can zoom or use browser tools/extensions to adjust appearance. The site remains functional and readable.

Does it work with voice input or alternative input devices?
Yes, all essential functions are operable via voice, switch control, or other alternative input systems.

Content

Are images described with alt text?
Yes, all meaningful images include alt text. Decorative images are marked appropriately to be skipped by screen readers.

Is the text easy to read?
We use plain language and clear structure. Users can increase contrast or zoom without issues.

Are there captions or transcripts for videos?
Some videos include captions. We are working to improve caption coverage. Audio descriptions are not yet available.

How to Get Help

If you need help using our site or accessing information in an alternative format, please contact us:

Email: [email protected]

We aim to respond to all inquiries within 5 business days.

Legal Compliance

This website complies with:

  • European Accessibility Act (Directive (EU) 2019/882)
  • Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA

We are continuously working to improve accessibility and correct any remaining barriers. Your feedback helps us improve.
For more detailed information, see our Accessibility Statement.